At Bright Brain, we prioritize the security and satisfaction of our customers. Below is important information regarding our signature delivery policies.
Optional Signature Delivery
By default, we do not include signature delivery with our shipments. If you wish to add this extra layer of security to your order, you can request signature delivery by contacting our customer service team before your order is shipped. Please note that additional fees may apply for this service.
Automatic Signature Delivery
For certain orders, we may automatically require signature delivery to ensure their safety and security. This requirement is based on specific criteria, which include but are not limited to:
- High Order Value: Orders exceeding a certain monetary threshold.
- Shipping to High-Risk Locations: Addresses identified as having increased delivery risks.
- Mismatched Billing and Shipping Information: When the billing and shipping addresses do not match.
- Credit Card Risk Assessments: Recommendations from our fraud prevention systems.
If your order requires signature delivery, this information will be displayed on the carrier's tracking information page. This measure is taken to protect both our customers and our company from potential fraud or loss.