Ordering & Shipping Information
Information about everything related to the order process. This includes placing the order, registering an account, shipping and more.
- Shipping Process & Delivery Speed Overview Shipping Process Overview While our products are the smartest on the market, we have to admit—they don't jump into a box by themselves. Every item is lovingly inspected, packed, and prepared for shipment by our diligent team, with care and precision. Most orders are processed in less ...
- Are your nootropics offered in powder form? At this time, we do not offer our available nootropics in powder form. While dealing with nootropics in powder form certainly has its benefits, capsules provide convenience and user-friendliness that you can’t get when using scoops, scales and home encapsulating machines. We recognize that ...
- International Shipping Options International Shipping Options We currently ship to the United States and most counties and locations around the world. This includes Military APO addresses. Depending on shipping and importation laws, some products may ship directly from distributors in your specific country. ...
- Nootropic Domestic Shipping Options Domestic Shipping Options We offer a variety of shipping options to meet your needs, with delivery times as fast as one day. We pride ourselves on offering the quickest shipping in the industry, charging you only what we pay for shipping. Our goal is to ensure your order arrives as ...
- How Do I Return My Product? If you placed an order and want to return an item(s) from it, we make this process as easy as possible! Check out the instructions below to request your return! You can view our full return policies at https://www.brightbrain.com/shipping-returns. To set up a return you can contact us using ...
- My order shows it has been delivered, but I didn’t get it. What should I do? Before reporting non-receipt of a package, please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Many times, a parcel will show up within 24-48 hours of showing delivered due to an accidental early scan by ...
- How can I change something on my order? First, congratulations and thank you for ordering your Bright Brain product! Here at Bright Brain, we process orders very fast; So if you need something changed on your order, please make the request as quickly as possible. All order change requests, including shipping address changes, product ...
- Why was I charged without authorization or receive product I did not order? There are countless fraudulent companies in the Nootropics Industry that trick customers into monthly product subscription purchases by offering a free or low-cost initial order. Bright Brain does not do this, and we recommend never trusting a company that offers this. Every single purchase ...
- What Does My Order Status Mean And How Do I Check It? You can check your Order History and Order Status at any time in the Account section of the website. You will see My Orders in the left menu of the Account Section, which allows you to view all current and past purchases from Bright Brain. When your order has changed status, you will ...
- Why are the amount of Ingredients listed on the website are different than the bottle label? Bright Brain is always researching, testing, and improving our formulations to improve and build on the current success of all our products. Occasionally, these improvements will include slight changes to the amount of a specific ingredient(s) in our products. Starting in 2020, regulations no ...