Customs Duties and Fees: Frequently Asked Questions

Who is responsible for customs duties and fees?

As the buyer, you are fully responsible for any customs duties, taxes, or carrier brokerage fees that may be assessed on your order. These charges are not included in your order total and are determined and collected by your country's customs agency or parcel carrier.

What if my order is seized by customs?

While we do our best to minimize the likelihood of customs issues, we are not responsible for orders that are seized or destroyed by customs. Please be aware of your country's import regulations before placing an order.

Will I be refunded or receive a replacement if my order is seized?

Unfortunately, we cannot offer refunds or replacements for orders that are held, seized, or destroyed by customs. This is due to the fact that these situations are beyond our control.

How can I find out if a product can be shipped to my country?

Before placing an order, please check your country's import regulations to ensure the product you are interested in can be legally imported.

Does Bright Brain do anything to help reduce customs fees?

Yes, we take steps to minimize the risk of customs fees wherever possible. However, some countries and customers may still incur additional charges despite our efforts. These fees are unfortunately out of our control.

What if I have other questions about customs duties and fees?

If you have any further questions about customs duties and fees, please don't hesitate to contact our customer support team. We'll be happy to assist you.

Important Note: Customs regulations and fees vary widely depending on your location. Please research your country's specific import policies before placing an order to avoid any unexpected surprises.